Text robot for contact centers
Provide the best service in messengers, social networks and online chats. The omnichannel platform understands and cares about your customers.
The chatbot is now embedded in most business processes. A set of advantages to service delivery just in time to your customer. It saves human resources because the bot takes care of routine operations and allows the human to serve creative and complex tasks.

The chatbot is low cost solution compared to human. The bot can be implemented OnPremise or based on cloud.

You can delegate your typical sales or research tasks or even more to Ai and provide your clients with state-of-the-art service agility and customization.

Our solution
EvoChat results
Saving of human resources up to 70%
Satisfaction with the service due to the absence of a queue to the operator
Reducing the company's costs for the staff of operators
The bot response time much faster than human
The convenience of using a chatbot within a team. Efficiency increases
Advantages
Multilanguage
The bot can communicate in different languages depending on the user's request
The dialog history is always available
The bot assistant saves all sessions with each user. This is useful when you need to view links and other useful information
Ability to switch to the operator
If the chatbot is unable to provide the necessary data, the user can always switch the dialog to the operator
Instant response
The chatbot is available 24/7 and provides instant responses. In addition, it can serve any number of users.
Different response forms
At the request of the customer, the chatbot can give answers in the form of a button, send a questionnaire, a quiz, and other forms
Learning with a neural network
The bot's answers are constantly being improved, excluding variants of monotonous template words. It is interesting and pleasant for customers to communicate in a chat, as if with a live operator
Any level difficulties
The qualification of the team allows you to work with a project of any complexity "turnkey", starting with the study of problems, ending with full support
We use latest solutions
Our engineers create unique products that effectively solve the tasks of the most demanding customers
Right on time
We perform the work within the agreed time frame, observing the quality standards and ensuring the required reliability
Flexibility and responsiveness
Our team is able to work in a dynamically changing project environment
Full range of technologies
The solution is built on innovative technologies of natural language, tailored to the industry of the Customer
Better reliability
The accuracy of natural speech recognition and the correct execution of tasks is comparable to the results of a person
Our cases
Internet
provider
Tasks
Integration of information systems
Activation of the promised payment service via chatbot

Decision

Пthe user goes to the site, opens the widget. the chatbot offers to log in in order to provide the client with information related to him: balance, bonus points, connection status, and other information. After logging in via the widget, the chatbot offers further options for correspondence - messengers and social networks. If the client continues to communicate through another channel, the client will not need to pass authorization in another channel. The chatbot will do it automatically

Logistics
company
Tasks
Multilingual chatbot - 2 languages
Calculating the cost of cargo via the chat bot
Tracking a parcel

Decision

Calculation of the cost of cargo in two variants up to 30 kg and more than 30 kg, with the possibility of choosing-air transportation, railway, ship. Tracking of a parcel-the client can keep his track in the international format or in Chinese and the chatbot will provide information about where his parcel is currently located

Utilities sector
Tasks
Multilingual chatbot - 2 languages
Calculating the cost of cargo via the chat bot
Tracking a parcel

Decision

Calculation of the cost of cargo in two variants up to 30 kg and more than 30 kg, with the possibility of choosing-air transportation, railway, ship. Tracking of a parcel-the client can keep his track in the international format or in Chinese and the chatbot will provide information about where his parcel is currently located

Интернет
провайдер
Задачи
Интеграция информационных систем
Активация услуги обещанный платеж через чат-бот

Решение

Пользователь заходит на сайт, открывает виджет. чат-бот предлагает залогиниться для того чтобы предоставить клиенту информацию касающуюся его: баланс, бонусные баллы, статус соединения и другую. После логирования через виджет, чат-бот предлагает дальнейшие варианты переписки - мессенджеры и социальные сети. В случае, если клиент продолжит общение через другой канал, то клиенту не нужно будет в другом канале проходить авторизацию. Чат-бот сделает ее автоматически

Логистическа
компания
Задачи
Мультиязычный чат-бот - 2 языка
Расчет стоимости груза через чат бота
Трекинг посылки

Решение

Расчет стоимости груза в двух вариантов до 30 кг и более 30 кг, с возможностью выбора - авия перевозки, железная дорога, корабль. Трекинг посылки - клиент может ввести свой трэк в междунароном формате или в китайском и чат-бот предоставит информацию о том где его посылка сейчас находится

ЖКХ
Задачи
Мультиязычный чат-бот - 2 языка
Расчет стоимости груза через чат бота
Трекинг посылки

Решение

Расчет стоимости груза в двух вариантов до 30 кг и более 30 кг, с возможностью выбора - авия перевозки, железная дорога, корабль. Трекинг посылки - клиент может ввести свой трэк в междунароном формате или в китайском и чат-бот предоставит информацию о том где его посылка сейчас находится

Any other questions?